The Sahara Refund Portal is accessible at https://mocrefund.crcs.gov.in. This is a significant initiative launched by the Government of India Indian government to assist depositors of the Sahara Group of Cooperative Societies in claiming their refunds. The portal allows eligible investors to easily apply and track their refund requests. This work of the government follows a Supreme Court order to transfer Rupee 5,000 crore from the “Sahara-SEBI Refund Account” to CRCS for the benefit of depositors. If you have investments in Sahara Cooperative Societies, the Sahara Refund Portal provides a seamless way to reclaim your money.
Overview of Sahara Refund Portal
The Sahara Refund Portal was launched on 18th July 2023 to help Sahara India eligible investors / depositors claim their refunds easily. The portal is part of the Company’s Refund and Cancellation System (CRCs) and provides a convenient way for investors to apply for refunds. If you have investments with Sahara India, you can access the portal through the official website to get initiated your refund request.
Visit the official portal at https://mocrefund.crcs.gov.in. For registration, provide your 12-digit Membership number, the last 4 digits of your Aadhaar number, your Aadhaar-linked 10-digit Mobile number, and enter the captcha code as mentioned there. Upon successful registration, you can proceed to log in using the last 4 digits of your Aadhaar number and the 10-digit Aadhaar-linked Mobile number.
Once logged in, an OTP will be sent to your Aadhaar-registered mobile number. Enter the Aadhaar OTP and accept the terms and conditions. Next, provide your personal details, including the 12-digit Aadhaar Number, and submit the details. The portal will display your Aadhaar details, and you can optionally provide your Email id.
To proceed, enter the details of your Certificate of Deposit and click “Submit Claim.” Fill in the required claims accurately, attach relevant proofs, and sign the claim by uploading your PAN card document. After completing these steps, make a note of your claim request for future reference.
How much is the amount refundable from Sahara India Portal?
The Sahara Refund Portal has a total refund amount of Rupee 5,000 crore. This significant sum has been allocated to facilitate the refund process for investors whose money are stuck with the Sahara Group. Through this portal, eligible depositors can reclaim their investments and receive their rightful dues, bringing relief to lakhs of individuals affected by the Sahara scam. The portal aims to make the first payment of up to Rs. 10,000 for certain investors who had deposited Rs. 10,000 or more, providing immediate financial assistance to a large number of eligible depositors.
How to apply for refund on Sahara India Refund Portal?
Applying for a refund through the Sahara India Refund Portal involves several steps as mentioned below:
- Visit the official portal at https://mocrefund.crcs.gov.in
- Register with Membership number, Aadhaar number, and mobile number
- Log in using Aadhaar and mobile
- Provide personal details and an Email id, which is optional
- Enter Certificate of Deposit information
- Submit the refund claim form
- Note down the acknowledgment number
- Track the status online
In case, you face any issues or delays, reach out to customer support provided by the Sahara India Refund Portal for assistance.
How Sahara Refund Portal works or steps to claim refund?
1. Sahara refund portal registration
Eligible depositors need to register on the Sahara Refund Portal. The registration process involves providing necessary details such as your Membership number, the last 4 digits of your Aadhaar number, Aadhaar-linked Mobile number, and completing a captcha for verification.
2. Sahara refund portal login
Once registered, users can log in to the portal using the last 4 digits of their Aadhaar number and the Aadhaar-linked mobile number. An OTP is sent to the aadhaar registered mobile number for verification. This step ensures secure access to the portal.
3. Personal Details
After logging in, users provide personal information, including the full 12-digit adhaar number. Optional details like Email id can also be provided at this stage.
4. Certificate of Deposit
Users enter details related to their Certificate of Deposit, providing accurate information about their investment.
5. Claim Submission on Sahara refund portal
After providing the necessary information, users can proceed to submit their refund claim. This involves accurately filling out claim details and attaching relevant documents as proof.
6. Document Verification on Sahara refund portal
The submitted documents and claim details are then reviewed for accuracy and validity by the authorities.
7. Refund Process on Sahara refund portal
Once the verification process is complete and the claim is approved, the refund amount is processed. The portal ensures that eligible depositors receive their rightful refunds in a timely manner.
8. Transparency and Tracking
Throughout the process, the Sahara Refund Portal offers transparency, allowing users to track the status of their refund application online. This transparency ensures that depositors can stay informed about the progress of their claims.
Sahara Refund Portal Issues
If you are facing issues with not receiving or having an invalid Aadhaar OTP, as well as not receiving the acknowledgment number while using the Sahara Refund Portal, here are steps you can take to address the problems:
a. Sahara Refund Portal OTP issue
If you are encountering issues with not receiving or having an invalid aadhaar OTP while using the Sahara Refund Portal, it is important to consider few factors. Sometimes, due to a high volume of users applying simultaneously, the website’s performance might get slow down. In such cases, it is advisable to wait and try again later. Additionally, ensure your mobile network is stable and wait a bit, as OTPs can sometimes get delayed. Check that you are using the mobile number linked to your aadhaar.
If the problem persists, contact the Sahara Refund Portal’s customer support for assistance. If you have recently updated your aadhaar, there could be a delay in the system updating the changes. Visiting an aadhaar enrollment or update center might also help. Patience and persistence are key when dealing with technical issues, especially during periods of high traffic.
b. Sahara refund portal acknowledgment number not found
Many depositors who have successfully filled out the Sahara refund form have encountered an issue where they cannot find their acknowledgment number. While this might be a minor inconvenience, there is a simple solution. If you have not received your acknowledgment number immediately, I suggest to wait for 2 days, then log in again to submit your form and check for the acknowledgment number. It is important to note that the acknowledgment number will be sent to your registered mobile number. This delay might occur due to various factors, including system processing. Rest assured, taking a short wait and following these steps should help you retrieve your acknowledgment number smoothly.
Sahara Refund Portal FAQs
1. What is CRCS Sahara Refund Portal?
The CRCS Sahara Refund Portal is an online platform designed for processing refunds of depositors of four Sahara Group Co-operative Societies as per the Hon’ble Supreme Court directive dated 29th March 2023.
2. Is the CRCS Sahara Refund Portal secured?
Yes, the CRCS Refund Portal is a secured online platform with SSL Certificate.
3. Who are eligible for refund through the CRCS Sahara Refund Portal?
The genuine and legitimate Depositors of following four Sahara Societies are eligible for refund through the CRCS Sahara Refund Portal:
a. Humara India Credit Cooperative Society Limited, Kolkata.
b. Sahara Credit Cooperative Society Limited, Lucknow.
c. Saharayan Universal Multipurpose Society Limited, Bhopal.
d. Stars Multipurpose Cooperative Society Limited, Hyderabad.
4. What is the eligibility criteria for filing a claim on the CRCS Sahara Refund Portal?
The Depositors must have made deposits & have outstanding dues receivable before the following dates, for filing a claim request:
22nd March 2022 for:
a. Humara India Credit Cooperative Society Limited, Kolkata.
b. Sahara Credit Cooperative Society Limited, Lucknow.
c. Saharayan Universal Multipurpose Society Limited, Bhopal.
29th March 2023 for:
a. Stars Multipurpose Cooperative Society Limited, Hyderabad.
5. Are there any applicable charges for filing the Claim form?
No, it’s free of cost.
6. What are the steps to register on the CRCS Sahara Refund Portal?
· Step 1 Depositor Registration:
Visit the Home Page of CRCS Sahara Refund Portal and click on “Depositor Registration.” Fill in the details like last 4 digits of your Aadhaar Card, and mobile number linked with Aadhaar, on the Registration Page accurately. Click on “Get OTP” and enter the OTP received. Click “Verify OTP” to complete the mandatory registration process.
· Step 2: Depositor Login:
Visit the Home Page of CRCS Sahara Refund Portal and click on “Depositor Login” Fill in the details like last 4 digits of your Aadhaar Card, and mobile number linked with Aadhaar, on the Depositor Login Page accurately. Click on “Get OTP” and enter the OTP received. Click “Verify OTP” to login.
7. What details does a Depositor need to provide with the Claim Request form/ Application?
The Depositor should have:
a. Membership no.
b. Deposit Account no.
c. Aadhaar linked Mobile no. (Mandatory)
d. Deposit certificates/ Passbook
e. PAN card (if claim amount is Rs. 50,000/- and above) (Mandatory).
8. Is PAN number mandatory if the total claim amount is Rs. 50,000 and above?
Yes, the Depositor has to provide details of PAN card mandatorily, if claim amount is Rs. 50,000/- and above, across all Sahara Societies.
9. What if I do not have a PAN card?
Depositor must have PAN card, if claim amount is Rs. 50,000/- and above.
10. Are Aadhaar linked Mobile No. and Bank Account mandatory?
Yes, the Depositor should have Aadhaar linked mobile No. and Aadhaar seeded Bank account mandatorily without which, the claim request cannot be filed on the Portal.
11. How to link Aadhaar with Mobile number?
Kindly visit the nearest Aadhaar Seva Kendra for linking Aadhaar with Mobile number.
12. Can a Depositor file a claim request, if he/she does not have an Aadhaar seeded bank account?
No, without Aadhaar seeded bank account Depositor cannot file a Claim. The Aadhaar seeding shall facilitate secure fund transfer to the genuine Depositor’s Bank account.
13. What is Aadhaar seeded Bank account?
Aadhaar seeded Bank account refers to a Bank Account that is linked or connected to the Aadhaar no. of the account holder.
14. How to check Aadhaar seeding with Bank account?
Kindly visit UIDAI website link https://resident.uidai.gov.in/bank-mapper to check the status of Aadhaar seeding with Bank account.
15. How to seed Aadhaar with Bank account?
The Depositor basis the facility available with their respective Bank can undertake Aadhaar seeding with Bank account through below options:
1. Registration through Internet Banking
2. Registration through the Bank’s Mobile App
3. Registration through visiting Bank and submitting physical form.
4. Registration through the Bank’s ATM
5. Registration through the SMS
6. Registration through phone Banking
16. Will Depositor’s Aadhaar information be stored on the Portal?
No, the Depositor’s Aadhaar information is not stored on the Portal. It is encrypted as per UIDAI norms.
17. What documents have to be attached to submit Claim?
The Depositor should attach following documents:
a. Deposit certificate/ Passbook
b. Claim Request Form
c. PAN Card (if claim amount is Rs. 50,000/- and above)
18. Can Depositor upload documents in any file format?
The Depositor can upload the documents in PDF/JPEG/PNG/JPEG2.
19. Does Depositor need to provide details of all deposits in a single claim form?
Yes, the Depositor has to provide details of all the deposits across all Sahara societies where Depositor has outstanding dues receivable by adding all the claim details, one by one, in a single claim form.
20. What should a Depositor do, if he/she has multiple deposit accounts?
If the Depositor has multiple deposit accounts, Depositor needs to fill out a single Claim Application Form for all of them. However, Depositors must scan and upload the original certificate of deposit (CD) or passbook individually for each account.
21. Will the documents submitted by the Depositor, be verified?
Yes, the submitted documents, including the Deposit Certificate/Passbook, will be verified by the respective Sahara Societies and the verification process will be carried out as per the guidelines prescribed by CRCS.
22. Can Depositor add more claims after submitting the Claim Form?
No, Depositor cannot add further claims once the Claim Form is submitted. Therefore, ensure that all the details are accurately entered and verified before submission.
23. What should Depositor do after verifying the claimed data?
After verifying the claimed data, download and print the Claim Form. Affix your recent photograph and duly sign across the photo as well as the Form. Finally scan, upload and submit the Claim Form.
24. How will Depositor know if the claim submission was successful?
Upon successful submission of the claim, an acknowledgement number will be visible on the Portal and a SMS will be sent to the registered mobile number of the Depositor for confirmation.
25. How long will it take for the Sahara Societies to verify the claim?
The Sahara Societies will verify the claim and process in 30 days after successful submission of the claim.
26. Who will process Depositor claim after verification by the Sahara Societies?
After verification by the Sahara Societies, the Authorized verifier and CRCS will process your claim in the next 15 days.
27. How will Depositor know if the claim request is approved or not?
Depositor will receive a notification via SMS/Email in this regard.
28. How will Depositor receive the refund /claimed amount?
The refund of claimed amount will be directly credited to Depositor’s Aadhaar seeded bank account only after 45 days from the date of successful claim submission.
29. Whom should Depositor contact for assistance during the claim filing process?
For any queries during the filing process, kindly contact to the respective Sahara Societies as mentioned below: Sr. No. Name of Sahara Co-operative Societies Contact No.
1 Humara India Credit Cooperative Society Limited Toll Free Numbers: 1800-103-6891 1800-103-6893
2 Sahara Credit Cooperative Society Limited
3 Saharayan Universal Multipurpose Society Limited
4 Stars Multipurpose Cooperative Society Limited
The Depositor can contact respective Sahara Societies branch for queries regarding the claim only after 45 days of submitting the claim on the CRCS Sahara Refund Portal.
31. Will Depositor receive any notification when the refund is approved?
Yes, the Depositor will receive a communication when the claim request is approved.
32. Can the Depositor change Aadhaar seeded bank account details after submission?
No, the Depositor cannot change the Aadhaar seeded bank account details after submission.
33. Is there an option to apply for CRCS Sahara refund by submitting physical claim application?
No, it’s an end to end online process.
34. What can be done to update information in the Portal once acknowledgement number has already been generated?
An acknowledgement number is generated after the final submission of the claim application. Accordingly, no updations/changes can be made after the generation of the acknowledgement number.
35. Which web browser is to be used for this website?
This website works best with the latest version of Google Chrome browser and Microsoft Edge.
36. Can Depositor exit even though he/she has partially filled up the claim application form?
Yes, Depositor can exit the Portal by clicking on the logout button. Depositor can come later and login to continue the claim application.
37. What should be the specifications of the documents being uploaded?
The documents uploaded should be on grayscale or color scale, vertically aligned. The size of the document should be restricted to 200KB for Deposit Certificate/Passbook; 2 MB for Completed pre-filled and executed Claim Application Form and 50 KB for PAN Card.
38. What to do, if Depositor is unable to download the Claim Request Form?
The Depositor should refresh the page and try to download the Claim Request Form again.
Credit: Sahara Refund Portal and SSCNR
